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FAQs

Email: hello.cinewood@gmail.com

Everything you need to know about Cinewood bundles, presets, LUTs, Film FX, compatibility, payments, and delivery — all in one place.

Master Bundles

What is the Cinewood Masterpack?

What is the Lightroom Bundle?

What is the difference between the Masterpack and Lightroom Bundle?

Which bundle should I choose?

Can I upgrade to the Masterpack later?

Is this a one-time payment or subscription?

Will these presets work on mobile and desktop?

Are the presets one-click or do I need editing skills?

Will they work with RAW, JPEG, and phone photos?

I’m a beginner — are these easy to use?

Can I use these presets for client or commercial work?

Do presets work in all lighting conditions?

How do I receive the presets after purchase?

Will I receive future updates?

What are LUTs and how do they work?

Which software supports Cinewood LUTs?

Do these LUTs work with my camera brand?

Are these LUTs beginner-friendly?

Are the LUTs one-click or do they need adjustment?

Can I use these LUTs for client or commercial projects?

How will I receive the LUTs after purchase?

Will I get future updates?

What are Cinewood Film Effects?

Which software are Film Effects compatible with?

What file format are the Film Effects?

Do Film Effects require any plugins?

Can Film Effects be used for both video and design work?

Are these Film Effects easy to use?

Can I use Film Effects for client or commercial projects?

How do I receive the Film Effects after purchase?

How do I receive my files after purchase?

Are these products available forever after purchase?

Can I use Cinewood products for client or commercial work?

What if I don't receive my download email?

Can I use Cinewood products on multiple devices?

Is my payment secure?

Do you offer refunds?

How can I contact support if I need help?